Frequently asked questions
Ordering, Safety & Product Quality
When will my order ship?
Most orders move through production and fulfillment as quickly as possible. Your confirmation and tracking emails are the source of truth for your specific order.
Are WBS products made in America?
WBS prioritizes American-made apparel and clearly labels product materials and origin on product pages. If a listing says made in America, that is the standard for that item.
What does lead-tested in-house mean?
WBS uses in-house screening as an added safety check before products ship. It is a quality-control layer, not a medical or legal certification.
How do WBS shirts fit and how should I wash them?
Fit guidance is shown on product pages when available. For cotton shirts, wash cold and tumble dry low or hang dry to preserve print and fabric.
How does WBS support creators?
WBS gives creators a storefront for premium American-first merch without forcing their supporters into cheap blanks. Public creator-specific terms are not disclosed here.
Returns & Exchanges
How long do I have to return or exchange an item?
You have 30 days from the delivery date to request a return or exchange. Items must be unworn, unwashed, and free of odors, stains, or pet hair, with original tags attached.
Do I pay for return shipping?
Domestic return shipping is covered by WBS. WBS ships domestic and international orders through USPS where USPS returns a valid tracked checkout rate. International orders are handled under our Delivered At Place (DAP/DDU-style) International Shipping policy; duties, taxes, tariffs, customs, brokerage, and carrier collection fees are the customer’s responsibility on arrival.
How do I exchange for a different size or color?
Email us with your order number and the size or color you want instead. We'll send a prepaid return label, and ship the replacement after we receive the original.
Availability-permitting. If your requested size or color is sold out, we'll issue a full refund instead.
How fast do refunds hit my account?
Refunds are issued to your original payment method within 7 business days of us receiving the returned product. Domestic return shipping is covered where eligible. International shipping, duties, taxes, tariffs, customs, brokerage, and carrier collection fees remain the customer’s responsibility under our Delivered At Place (DAP/DDU-style) International Shipping policy unless WBS caused the issue.
What if my item is defective or I got the wrong thing?
Email us a photo within 7 days of delivery at orders@wbsapparel.shop so we can move fast. Replacement or full refund, your choice, shipping on us.
How do I start a return?
- Email orders@wbsapparel.shop with your order number and whether you want a return or exchange.
- We'll reply within one business day with a prepaid return label.
- Drop the package at any USPS location.
- Once we receive and inspect the item, your refund or replacement goes out.
Do you ship internationally?
Yes. WBS ships domestic and international orders through USPS where USPS returns a valid tracked checkout rate. International orders are shipped on a Delivered At Place (DAP/DDU-style) basis: import duties, taxes, tariffs, customs fees, brokerage fees, or carrier collection fees are not included in product or shipping prices and are the customer’s responsibility on arrival. Customs delays are outside WBS Apparel’s control.
Still have questions?
Hit us at orders@wbsapparel.shop or through our Contact page. Real humans, American-based, usually replying same-day.